Obtain Support

You can use the Support page to:

• View Your CORL Representative
• View Support Articles if you want to access the knowledge base. Tip: Check the FAQs before you submit a ticket. You may find that your question has already been answered.
• Access the Developer Portal if you want to implement GRC integration. For more information, see GRC Integration Overview.
• Access Support Tickets if you want to request assistance from CORL and view the response. 
• Use Help to search the knowledge base.

Tip: If you submit a request for a new assessment, you can track the progress of your request in Support Tickets. 

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Create a Support Ticket

1. Click the question mark icon next to your user name.
2. Click Create Support Ticket. 
3. Select the Request Type. 
4. Select the Vendor Name. If the request is not specific to a vendor, type Unknown.
5. Select the Product Name. If the request is not specific to a product, type Unknown.
6. Type a Subject. 
7. Type your Message to CORL. 
8. If applicable, drop and drag Attachments. 
9. Click Create Support Ticket. 

View Support Tickets

Tip: if you request assistance from the Assessment Overview page, you can view CORL's response in Support Tickets. 

1. Click the question mark icon next to your user name.
2. By default, the Client Portal displays all tickets. Click Active Tickets to view open tickets or click Solved Tickets to view closed tickets. 
3. Locate the ticket and click View to view the response from CORL. 
4. If you want to respond to CORL's comments or if you want to provide additional information, type in Comments and click Add Comment. 
5. If you are satisfied with CORL's response or if you no longer need assistance, click Close Ticket. 

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