Program Metrics Historical Progress Page

The Historical Progress page provides trends over time so you can determine whether SLAs are being met. All graphs display median business days.

Median business days is a statistical measure that represents the middle value in a range of business days. Specifically, it is the number of business days that falls exactly in the middle of a set of business days. For example, if you have a list of 10 business days, the median business day would be the 5th business day in the list.

This measure is often used to describe the typical or average amount of time it takes to complete a task or process. By using the median, rather than the mean or average, the measure is less affected by extreme values or outliers in the data set. Therefore, the median business days can provide a more accurate representation of the time it takes to complete a task or process for most cases.

Historical Progress Page

1. If you want to view how quickly vendors are responding to questionnaires, go to View Obtain Questionnaire Turnaround by Timeline.
2. If you want to view how quickly vendors are responding to remediation requests, go to View Obtain Remediation Turnaround by Timeline.
3. If you want to view how quickly you are responding to CORL requests, go to View Pending Next Steps Turnaround by Timeline.
4. If you want to view how quickly CORL is turning around Executive Summaries, go to View Assessment Turnaround by CORL Timeline.
5. If you want to view the status of a particular vendor, go to View Assessment Turnaround by Vendor.

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View Obtain Questionnaire Turnaround by Timeline

In the Obtain Questionnaire section, you can view how quickly vendors are responding to questionnaires. You can determine whether vendors are responding in a timely manner and meeting SLAs.

The visual provides both average and median turnaround times.

Obtain Questionnaire

• Median Turnaround: This number indicates the median number of business days for the vendor to complete questionnaires. The number is a count of median business days for the vendor to turn around questionnaires based on the start date of the first step and completion date of the last step. The Actual Completion Date is not blank, and the Delivery Status is equal to closed.
• Average Turnaround: This number indicates the average number of business days for the vendor to complete questionnaires.

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View Obtain Remediation Turnaround by Timeline

In the Obtain Remediation section, you can view how quickly vendors are completing remediation. You can determine whether vendors are responding in a timely manner and meeting SLAs.

Obtain Remediation

• Median Days: This number indicates the median number of business days for the vendor to complete remediation. The number is a count of median days for the vendor to complete the Master Step Obtain-Rem where the Actual Completion Date is not blank and where the Delivery Status is equal to closed.

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View Pending Next Steps Turnaround by Timeline

In the Pending Next Steps section, you can view how long it takes your organization to respond to requests from CORL.

Pending Next Steps

• Median Days: This number indicates the median number of business days for the client to respond to CORL. The number is a count of median days for the client to complete the Master Step Is Pending Next Steps.

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View Assessment Turnaround by CORL Timeline

In the CORL Turnaround section, you can view how quickly CORL is turning around Executive Summaries. You can determine whether CORL is responding in a timely manner and meeting the standard SLA of 5 business days.

CORL Turnaround

• Executive Summary: This number tells you the median number of business days for CORL to turn around the Executive Summary. The number is a count of median business days taken to turnaround Executive Summaries where the Master Step Report is not Report-CVR, the Actual Completion Date is blank, and the Delivery Status is not equal to closed.
• Remediation Executive Summary: This number tells you the median number of business days for CORL to turn around the Remediation Executive Summary.

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View Assessment Turnaround by Vendor

You can view a list of all vendors in a table format.

Vendor Assessments by Historical Progress

The table is interactive. If you click a table heading, you can sort on that column. If you click a vendor, the page updates to reflect data for that vendor.

• Vendor Name: This indicates the name of the vendor being assessed.
• Master Step Name: This indicates the current Master Step of the open assessment. For more information, see CORL Assessment Status.
• Master Step Start Date: This indicates the date the current Master Step started.
• Actual Completed Date: For closed assessments, this indicates the date the assessment was closed.
• Delivery Status: This indicates the current Delivery Status.
• Turnaround: This indicates how quickly CORL is turning around Executive Summaries.
• Risk Rating: This indicates the vendor’s overall risk rating. The indicator is color-coded based on the rating.
• Action Detail: For open assessments, this indicates current action items and is the information provided in the current weekly summary.

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