Submit an Expedited Assessment Request

We recognize that there are instances when you require urgent assessments to make critical decisions. That's why we offer expedited assessment services to address such needs promptly. However, it's important to note that each client is limited to two expedited assessments per quarter. This limit ensures fair allocation of resources and prioritization of urgent cases while maintaining the quality and integrity of our assessment process.

Topics in this article include:

• Requesting Expedited Assessments
• Handling Communication for Multiple Requests

Requesting an Expedited Assessment

When you find yourself in a situation where time is of the essence, we're here to support you.

Submitting a Help Ticket to request expedited assessment results will be the quickest way to get your request to the right department. It's important to note that CORL will only commence expediting an assessment after all requested information from the vendor has been received.

1. Follow these instructions to Submit an Assessment Request from the Client portal requesting the assessment to be expedited. Provide as much detail as possible about the urgency of your request and the specific requirements of the assessment. 
2. Priority Tagging: Our support team will receive your ticket and prioritize it accordingly.
3. Stay Informed: You will receive updates and notifications via the portal regarding the status of your request.
4. Additional Assistance: If you encounter any difficulties or have questions about the expedited assessment process, feel free to reach out to your designated Customer Success Manager.

This streamlined process ensures your expedite request is efficiently communicated and processed, allowing us to serve you better.

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Handling Communication for Multiple Requests

We understand that there may be occasions when you require multiple expedited assessments within a short timeframe. While we strive to accommodate your needs to the best of our ability, it's essential to manage expectations and prioritize requests effectively.

Here's how we recommend handling communication in such situations:

1. Prioritize Urgent Requests: If you have multiple assessment needs, prioritize them based on urgency and impact. Communicate clearly which requests require immediate attention and which can be deferred if necessary.
2. Be Transparent: Keep open lines of communication with your Customer Success Manager and our team. Clearly communicate your expectations, deadlines, and any constraints you may be facing. Transparency is key to ensuring that we can align our efforts with your needs effectively.
3. Trust the Process: Understand that while we strive to expedite assessments whenever possible, there are limitations to the number of requests we can accommodate within a given timeframe.
4. Explore Alternatives: If your request for expedited assessments exceeds the limits set forth by our guidelines, explore alternative solutions with your account manager. They may be able to suggest alternative approaches or timelines that can still meet your needs effectively.

We are committed to providing exceptional service to our clients, even in the face of tight deadlines and urgent needs. By following the protocol for requesting expedited assessments and maintaining open communication channels, we can work together to ensure that your needs are met efficiently and effectively. Thank you for entrusting us with your assessment requirements, and we look forward to continuing to serve you with excellence.

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